Kiss981 Privacy Policy — Your Personal Data Protection

1Introduction

Welcome to the kiss981 Privacy Policy. This document outlines our commitment to protecting your personal data as a member of Malaysia's leading online entertainment and betting platform. kiss981 recognises that privacy is a fundamental right of every individual, and we take this responsibility seriously.

This Privacy Policy applies to all users who access the kiss981 platform via the official website, Android and iOS mobile apps, or any other digital channel provided by kiss981. By using any of our services, you are deemed to have read, understood, and agreed to the terms set out in this document.

Kiss981 acts as the controller of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data necessary to provide you with a safe, fair, and high-quality service.

2Information Collected

Kiss981 collects various types of information to enable us to provide a comprehensive, secure, and responsible service. The following are the main categories of data we collect:

We do not collect sensitive information such as medical records, religious beliefs, or biometric data unless specifically required for identity verification purposes as prescribed by law.

3How Your Data Is Used

Personal data collected by kiss981 is used solely for legitimate and transparent purposes. The following is a detailed explanation of how we use your information:

• Identity Verification and KYC: We use full name, date of birth, and identity documents to verify that every member is a real individual aged 18 and above, in line with Malaysia's wagering legal requirements.
• Transaction Processing: Financial information is used to process deposits and withdrawals securely and efficiently. Withdrawals are processed in under 45 minutes once verification is complete.
• Account Security: Technical data such as IP addresses and device information are used to detect suspicious access and protect your account from unauthorised use.
• Service Communications: Your phone number and email address are used to send important notifications such as OTP verification, transaction updates, and account security alerts.
• Marketing (with consent): If you have agreed to receive marketing communications, we will send you information about the latest promotions, bonuses, and exclusive offers relevant to your gaming interests.
• Responsible Gaming: Your game records and betting patterns are monitored to detect signs of problem gambling and enable us to offer appropriate assistance in a timely manner.
• Analytics and Improvement: Usage data is analysed in aggregate to understand user needs and improve the overall kiss981 platform experience.

4Information Sharing

Kiss981 adheres to strict data protection principles — we do not share, sell, or disclose your personal information to third parties except in the following legally justified circumstances:

• Service Providers: We share the minimum necessary data with third-party service providers such as payment gateway providers, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
• Regulatory Authority: We may disclose information when directed by competent authorities, courts, or Malaysian law enforcement agencies in accordance with proper legal procedures.
• Fraud Prevention: In cases suspected of involving financial fraud or money laundering, we may share relevant information with the appropriate authorities without prior notice to you.
• Business Transfer: If kiss981 is involved in any merger, acquisition, or sale of assets, user data may be transferred as part of the business assets. You will be notified in advance of any such transfer.

5Data Security

The technical and organisational protection of your personal data is a top priority at kiss981. We continuously invest in cybersecurity infrastructure to keep your data safe at all times. Our security measures include:

• 256-bit SSL Encryption: All data communications between your device and the kiss981 servers are encrypted using TLS 1.3 protocol — the highest security standard currently available.
• Encrypted Database: Sensitive data such as passwords are stored using cryptographic hash functions that cannot be decrypted. Bank account numbers and financial information are stored in AES-256 encrypted format.
• Two-Factor Authentication (2FA): OTP verification via SMS is required for important actions such as logging in from a new device, withdrawing funds, and updating profile information.
• 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any threats or intrusion attempts.
• Regular Audits: Our security systems are independently audited by accredited third-party cybersecurity firms at least once a year.
• Internal Access Control: Access to user personal data among kiss981 staff is restricted on a need-to-know basis and logged for audit purposes.

6Cookie Usage

The kiss981 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse usage patterns. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login sessions, language preferences, and form security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve technical performance.
• Functional Cookies: Saves your personal preferences such as font size, display theme, and selected language so you don't have to reconfigure them each time you log in.
• Analytics Cookies: We use internal analytics tools to understand usage patterns in aggregate, helping us make data-driven decisions in platform improvements.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the kiss981 platform.

7User Rights

As a kiss981 platform user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 working days.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data. You may also update certain information directly through your account profile settings.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that some data may need to be retained to fulfil legal or regulatory obligations.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations, such as while we are verifying the accuracy of disputed data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may unsubscribe from marketing communications via the unsubscribe link in any email or by contacting our support team.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider, subject to technical feasibility.

8Data Retention

Kiss981 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law. The following are the data retention guidelines we follow:

• Active Account Data: Personal data of active members is retained for as long as your account remains active on the kiss981 platform.
• After Account Closure: After account closure, we retain the necessary records for 7 years in compliance with anti-money laundering (AMLA) regulations and Malaysia's tax requirements.
• Financial Transaction Records: All financial transaction records are retained for a minimum of 7 years from the transaction date, in accordance with the Banking and Financial Institutions Act requirements.
• Security Logs: Access and security logs are retained for 12 months for cybersecurity incident investigation purposes.
• Marketing Data: Data used for marketing communications is deleted within 30 days after you withdraw consent or request deletion.

Once the retention period expires, personal data will be securely deleted using methods that ensure it cannot be recovered, or permanently anonymised for aggregate analysis purposes.

9Third-Party Links

The kiss981 platform may contain links to third-party websites or services such as payment providers and service partners. Please note that:

• This Privacy Policy applies solely to the kiss981 platform and does not cover the privacy practices of third-party websites or services.
• Kiss981 is not responsible for the content, privacy policies, or security practices of any third-party websites.
• We encourage you to read the privacy policy of every website you visit, especially when providing any personal information.

10Policy Changes

Kiss981 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new technologies, regulatory requirements, or other operational reasons. Whenever changes are made:

• The "Last Updated" date at the top of this document will be updated.
• For significant changes that affect your rights, we will send a notification via your registered email or through a prominent notice on the platform's main page at least 14 days before the changes take effect.
• For minor changes such as clarification of terms or spelling corrections, the changes take effect immediately upon publication.

Continued use of the kiss981 platform after any policy changes take effect will be considered your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the kiss981 platform
• Response Time: Emails are answered within 24 hours; Live Chat is typically within 5 minutes

You may also refer to the FAQ or contact us through the About Us for more information on how we operate. We are committed to addressing all privacy-related enquiries with care and transparency.